Shipping & Return Policy
Welcome to Thien solution. This Shipping & Return Policy explains how we handle delivery, returns, and refunds when you purchase from us.
1. Shipping Policy
1.1 Shipping Areas
We deliver domestic (Vietnam, Malaysia) and offer selected International shipping options.
1.2 Order Processing
Each order is carefully curated within 1–3 business days.
1.3 Delivery Time
Domestic (Vietnam, Malaysia): 3–5 days
International: 7–15 days
1.4 Tracking
A tracking number will be provided via email as soon as it becomes available.
Please ensure your information is accurate. We are not responsible for failed deliveries due to incorrect address data.
Order Cancellation
Decisions should be final, but we understand change. You may cancel your order only before it has entered the shipping phase.
Contact Support2. Return & Refund Policy
At Thien Solution, we believe in sacred nourishment. If your experience is less than pure, our return process is designed with transparency in mind.
2.1 Eligibility
Requests are honored for damaged goods, incorrect items, or manufacturing flaws.
2.2 Timeframe
Please initiate your request within 3–7 days of delivery confirmation.
2.3 Condition
Must be unused in original packaging. Opened food products are non-returnable for safety reasons.
2.4 Refunds
Processed to your original payment method within 5–10 business days.
2.5 Return Process
1. Contact us via email or phone.
2. Provide: Order number, Photos/videos of the product, Description of the issue
3.We will review and respond within 1–3 business days
Direct Support
Manager.Thien116@gmail.com
Phone
+1 (601) 568-3363
0347 289 356
Registered Address
1001 S. Main St. Ste 600,
Kalispell, MT 59901, US
Business Address
PHU CUONG, XA PHU THINH,
H. KIM DONG, HUNG YEN, VN
